Who we are. Forge Point Renovations provides home remodeling services. This Privacy Policy applies to information collected through our website, forms, and related communications.
Information we collect
- Contact details: name, phone number, email address, and preferred method of contact.
- Project details: property address (if provided), scope notes, photos you choose to share, budget range, and timeline preferences.
- Communication data: records of emails, calls, and SMS messages related to your requests and project coordination.
- Website usage data: basic device and interaction information (such as pages viewed and approximate location derived from IP) used for site performance and security.
How we use information
- Respond to inquiries, provide estimates, and schedule consultations.
- Coordinate project planning, materials, and appointments.
- Send account-related updates by SMS if you consent.
- Send marketing/promotional SMS only if you separately opt in.
- Improve website performance, troubleshoot issues, and prevent fraud or abuse.
SMS and email communications
SMS consent. We maintain two independent SMS consent categories: (1) account-related updates and (2) marketing/promotional messages. Message frequency varies. Message & data rates may apply. You can reply STOP to cancel SMS. You can reply HELP for help.
Email communications. If you choose to opt in, we may email you about estimates, scheduling, and project-related updates. You can request to stop non-essential emails at any time.
How we share information
We do not sell personal information. We may share information in limited situations:
- Service providers: companies that help us operate the website, manage communications, or store data (e.g., hosting, email delivery, forms processing). They are permitted to use information only to provide services to us.
- Project execution: if needed to perform requested work (for example, coordinating with suppliers or subcontractors on scheduling or delivery). We share only what is reasonably necessary.
- Legal and safety: to comply with law, enforce agreements, or protect rights, safety, and property.
Data retention
We retain information as long as needed to respond to your request, provide services, maintain business records, and comply with legal obligations. Retention length varies based on the type of information and the context.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; however, we continuously improve protections appropriate to the sensitivity of the data.
Your choices
- Request access, correction, or deletion of certain information where applicable.
- Opt out of marketing/promotional SMS by not checking the promotional box, or by replying STOP.
- Ask us to limit non-essential email communications.
Childrenās privacy
This website is not intended for children under 13, and we do not knowingly collect information from children.
Contact us
If you have questions about this policy or your information, contact us at support@forgepointreno.com or call 602-905-6208.
We may update this policy from time to time. The āEffective dateā above indicates the latest revision.